Return Policy

1.No revision or change of purchase orders is allowed.


2.Under one of the following situations, the product cannot be replaced or refunded:


a, Please be informed that measurement of mattress may have a discrepancy of ±3/4 inch1.9cmand the measurement of sofa/sofa bed±3 inches7.6cm,which cannot be established as a ground for exchange or refund.


b, We are not responsible for any defects caused by improper use/handling of products.


C, We are not responsible for goods that get mouldy due to poor maintenance or environmental factors.


d, Mattresses, Pillows and other kinds of foam products may have some special odour when freshly made. The odour will disappear in a period of time. No exchange or refund can be made.


e, Colour of leather and veneer may differ among products. No refund or exchange of goods can be made.


f, Due to hygiene reasons, all pillows, beddings and mattresses are strictly non-exchangeble.


3.We shall try our best to finish all the processes including and assembling on time.We apologize if we fail to meet the mentioned time on the invoice. However,we are not responsible for any kind of refund, product exchange or compensation.


4.If you find anything wrong with the goods our received, plesse call back within 7 days to our Customer Service Hotline After that we are not responsible for any kind of reported damage or defect.


Hecom reserves the right to amend or update this Terms of Service. In the event of conflict between the English and Chinese version, the Chinese version shall prevail. For any other enquiry, please contact our CS hotline: 272 33333